Store Policies
Shipping Policy
How long does shipping take?
Standard shipping typically takes 5-7 business days, often quicker within British Columbia. If you need your package sooner, next-day delivery is available for those in the Lower Mainland of BC. For expedited shipping options outside the Lower Mainland, please contact us at info@fraservalleybasketco.com and we will arrange a faster option. See details below.
Please note that while we strive to meet specified delivery times, Fraser Valley Basket Co. cannot guarantee a specific delivery date due to the nature of shipping. We appreciate your understanding.
Shipping Costs
Standard Shipping in British Columbia: $20
Standard Shipping Elsewhere in Canada: $30
*When shipping gift baskets, we can't guarantee they will look exactly the same upon arrival as when they leave the shop. We pack them carefully with 'Handle with Care' and 'Keep Upright' stickers, but delivery handling is out of our control. If anything is damaged during delivery, we will gladly replace it.
Next Day Delivery Costs (For orders placed before 5pm):
Abbotsford: $20 (Often available for same-day delivery)
Mission: $25
Chilliwack: $40 (Does not Include Agassiz or Hope)
Langley/ Aldergrove: $30
Maple Ridge: $45
Burnaby, Coquitlam, Surrey, White Rock: $40
Delta, Richmond: $50
Vancouver: $40
Same Day Delivery Costs:
For same-day delivery outside of Abbotsford, please call or email us, and we will do our best to accommodate your request.
Local Pickup
Available in Abbotsford, BC: Free
Winter Shipping Notice
During colder months, gift boxes containing liquids may be adjusted for shipping. If weather conditions pose a risk during transit, liquid items may be replaced with a comparable non liquid product of equal or greater value to ensure your gift arrives in perfect condition.
Holiday Shipping Notice
During the holiday season, shipping times may vary. To ensure your gift arrives before December 25th, please place your order by December 12th.
Return Policy
All sales are final and non-refundable. At Fraser Valley Basket Co., we take great pride in ensuring that your gift arrives as intended. If you are not satisfied with your order upon arrival, please contact us at info@fraservalleybasketco.com within 24 hours. We will be happy to work with you to resolve any issues.
Privacy Policy
Fraser Valley Basket Co. is committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, disclose and protect personal information in accordance with applicable privacy laws, including British Columbia's Personal Information Protection Act (PIPA).
Information We Collect
We collect personal information when you place an order, subscribe to our newsletter, request a corporate gifting quote, contact us or complete a form on our website. This may include your name, email address, telephone number, billing and shipping addresses, order details and gift recipient information.
How We Use Your Information
We use personal information to:
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Process payments and fulfil orders.
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Arrange shipping and delivery.
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Respond to inquiries and provide customer service.
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Manage corporate gifting orders and requests.
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Maintain business, accounting and tax records.
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Send order confirmations, delivery updates and marketing emails to subscribers where permitted by law.
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Operate, maintain and improve our website and services.
Payment Information
Payments made through our website are processed by Square. Fraser Valley Basket Co. does not store customers' full credit card numbers or card security codes in its own business records. We may retain transaction details, such as payment status and order amounts, for order management and accounting purposes.
Cookies and Website Analytics
Our website uses Google Analytics to help us understand how visitors find and use our website. Wix and other website services may also use cookies and similar technologies to support website functionality and performance.
You can manage cookies through your browser settings, although some website features may be affected. Where required by applicable law, we will obtain consent before using non-essential cookies and analytics technologies.
Third-Party Service Providers
We do not sell customers' personal information. We may share information with service providers when necessary to operate our business and provide our services. These providers include Wix for our website and online store, Square for payment processing, couriers for shipping and delivery, Wix Email Marketing for newsletters, and Meta Pixel & Conversions API (CAPI) for website tracking and measurement, where enabled.
We limit the information shared to what is reasonably necessary for the relevant purpose. These providers may handle information in accordance with their own privacy practices. Some information may be stored or processed outside British Columbia or Canada.
Payment Information
Payments made through our website are processed by Square. Fraser Valley Basket Co. does not store customers' full credit card numbers or card security codes in its own business records. We may retain transaction details, such as payment status and order amounts, for order management and accounting purposes.
Cookies and Website Technologies
Our website uses cookies and similar technologies to support website functionality and customer experience. Wix and other services integrated into our website may use these technologies for functionality, analytics or website tracking, depending on their configuration. You can manage cookies through your browser settings, although disabling certain cookies may affect some website features.
Protection and Retention of Information
We take reasonable steps to protect personal information against unauthorized access, use, disclosure or loss. We retain personal information for as long as reasonably necessary to fulfil orders, operate our business, maintain required records and meet legal obligations.
Access to and Correction of Information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate or incomplete, subject to applicable legal requirements and exceptions.
If you have questions, concerns or complaints about our privacy practices, please contact us using the details below.
Privacy Officer: Kristie Austin, Owner
Business: Fraser Valley Basket Co.
Email: kristie@fraservalleybasketco.com
Location: Abbotsford, British Columbia, Canada
If you have concerns about how your personal information is handled, you may also contact the Office of the Information and Privacy Commissioner for British Columbia.
Changes to This Privacy Policy
We may update this policy from time to time to reflect changes to our business practices, website services or legal obligations. The latest version will be published on this page.
Last updated: October 19, 2026
Terms and Conditions
These terms and conditions govern your use of the Fraser Valley Basket Co. website and the purchase of products from our site.
Use of the Website
By accessing or using our website, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our website.
Product Information and Availability
All products are subject to availability. We reserve the right to discontinue any product at any time. We strive to display product colors and images as accurately as possible, but we cannot guarantee that your device's display will be accurate.
Pricing and Payment
All prices are listed in Canadian dollars. We accept various forms of payment, including credit cards and PayPal. Payment must be received in full before orders are processed and shipped.
Limitation of Liability
Fraser Valley Basket Co. shall not be liable for any indirect, incidental, special, or consequential damages that result from the use or inability to use our website or products.
Contact Information
If there are any questions regarding our store policies you may contact us at info@fraservalleybasketco.com.
Store Policies Last Updated: October 15, 2026